What you need to know
What's involved?
Before you start, you need to get prepared. You’ll need:
- Property details – where do you need the work to be done?
- Electrician details – talk to your electrician about what you need
- Electricity supply requirements – how many phases and amps will be needed?
- Invoice payer details – who will pay for this work? This could be you or your agent (eg electrician)
- Electricity retailer – the business who sends your power bill
- Electricity bill payer details – who will pay the power bill?
What will it cost?
Customer work is split into three pathways - network ready, simple and complex work.
Network ready – the existing network is fully able to support the connection. This is a streamlined process with standard pricing.
Simple – includes moderate complexity jobs that may require some network development, such as minor extensions or upgrades. Jobs can be standard priced or non-standard priced and may or may not require a design contribution upfront.
Complex – requires a flexible delivery approach due to significant network development, complex design, commercial or legal requirements. They usually involve significant network development, a separate design phase and bespoke payment plans.
See our Electricity connection pricing page for more information.
How long will it take?
A new electricity connection on the Powerco network can take as little as two weeks for a network ready connection. Various factors impact how long the connection process takes for simple and complex work, and we’ll confirm the timeframe with you once you’ve accepted the offer and made payment.
What if I decide not to go ahead?
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Connection steps
Step 1 - Enquire and discuss
Get in touch with us to understand the connection process and begin your connection journey. We'll let you know what you need and how the process will work. You may also need to talk to your electrician to help gather the information you need.
Step 2 - Apply and explore
Submit your connection request using Powerco Connect. We'll review your application and let you know the work pathway.
Step 3 - Design and approve
Network ready pathway
If your connection does not require any network design and/or construction, we will provide you with a fixed-price quote. See pricing schedule for details.
You will need to pay within xxx working days via bank transfer.
Simple and complex pathways
If your connection requires network design and build, we'll provide you with a quote tailored to your connection needs. See pricing schedule for details.
You will need to pay a deposit to proceed within xxx working days via bank transfer.
Step 4 - Deliver and build
Once you've accepted the offer and we've received your payment, your work will be scheduled and built. We'll keep you updated each step of the way.
Step 5 - Connect and complete
When your work is complete we'll manage the connection and livening process.
What qualifies for a new or modification request
New connection
Request a new temporary or permanent connection on residential, commercial or industrial premises including:
- New individual connection
- Temporary Builders Supply
- New subdivision connection
Connection modification
Request a change to an existing connection on residential, commercial or industrial premises including:
- Pillar relocation
- Convert service cable from overhead to underground
- Load group change
- Increase or decrease the capacity of the existing supply (one-phase to three-phase or vice versa)
- Permanent disconnection of the existing power supply
- Create a separate ICP for the same property/split
- Amalgamate multiple ICPs into one
- For decommissions – need permission from landowner
- Number of connections required
- Whether a network supply point is available
- Distance from the supply point
- Connection requirements (how many phases/amps you require)
- Current network capacity
- Any property rights that need to be established e.g. an easement from your neighbour to install and maintain electricity assets