Off-grid solutions FAQs

The Base Power installation adheres to all the relevant Australia/New Zealand Electrical Standards. The Base Power equipment unit and generator are padlocked to prevent access to the internal equipment.

No. You just need to keep the diesel topped up. A flashing light will alert you when the diesel requires topping up or there is a fault with the Base Power unit.

Most Base Power units supply 230 or 400 volts at 50Hz which is the same as the national grid. Most users continue their lives normally without having to take special measures such as buying new appliances. The units provide performance information that allows users to manage power efficiency if they wish to do so.

The Base Power Energy Storage Unit and generator can handle almost any type of weather and do not need additional protection. They are typically installed on concrete pads that help keep the weeds away. The solar generation will need to be installed in a sunny spot which is free from shading.

• If you’re currently on our electricity network and you think a Base Power unit would work better for you than the overhead lines you have in place, contact us.
• If you’re interested in buying a Base Power unit as an off-grid solution, contact the team at info@basepower.co.nz

No. Powerco will manage this process with your retailer.

We will supply electricity through the off-grid equipment that we own and maintain.

Powerco will send you an invoice with details of how to pay.

You’ll pay a maintenance fee to Powerco.

You will need to purchase the diesel and arrange for the unit to be refuelled. Our Powerco representative will explain the options for refuelling.

There may be associated costs; please contact us to learn more.

Powerco cannot promise this for any customer. However, the off-grid solution should provide you with a better quality of supply than you had before.

Powerco will inform you which assets are ours and which are yours.

Nothing for the first six months. We will discuss the next steps with you.

You will own and maintain your line. Learn more about service lines.

Yes. You’ll still have a low-voltage service line to your property/building.

Powerco will own and maintain it.

Yes. Powerco needs you to ensure our Base Power equipment isn’t moved, tampered with or interfered with, except by our approved contractor.

Yes. Powerco’s approved contractor will get in touch for any planned maintenance.

Please discuss this with our Powerco representative.

You can contact our Powerco representative. The off-grid equipment is Powerco-owned and we need to approve any alterations or changes to your installation.

Call 0800 22 79 48 or email support@basepower.co.nz

No. These units require a specialised contractor which Powerco will arrange.

Our Powerco representative will discuss the best location with you.