Power disconnections (isolations)

Temporary power disconnection

Arrange a temporary disconnection if you’re doing anything near a service line (the line that connects a building to the pole on the roadside) so you can work safely and avoid the risk of electrocution if you, or your equipment, come into contact with the line.

Temporary disconnections may be needed for:

• Painting
• House cleaning
• Clearing gutters

Contact your retailer (the company you pay your power bill to) to arrange a temporary disconnection. If your disconnection is during business hours, it will be free. Your retailer will need at least 24 hours notice.

Permanent power disconnection

If your electricity connection is no longer needed, you can request a permanent disconnection (decommission). This is a full and final removal of an electrical installation from the electricity network. You need to complete a connection modification request via Powerco Connect.

Permanent disconnections are needed when:

• A building is demolished or removed
• A site is permanently vacant
• Supply is replaced by an alternative source (eg a generator)

Follow this process even if you’ll be rebuilding on the same site. Any future supply requires a new connection application using Powerco Connect.

Reconnection after a storm

If there's been an incident (such as a storm or a power surge) we may disconnect the power to your property for safety reasons. Here's how you'll get reconnected.

Step 1

An approved contractor will leave a disconnection notice at your property to let you know you’ve been disconnected for safety reasons.

Step 2

We’ll organise an electrical inspector to check your meter and switch board.
The inspector will reconnect you if it’s safe.

Step 3

If the meter board has been damaged, contact your retailer (the company you pay your power bill to) and they’ll have it fixed. Your retailer owns your meter board, which tracks how much power you use.

If your service line or internal wiring has been damaged, you may need a registered electrician to have it fixed. We’ll let you know if that’s the case.
You’ll be issued with a Certificate of Verification (CoV) or Certificate of Compliance (CoC) once work is complete.

Step 4

Call your retailer to have your power reconnected.

You’ll need to:

• Quote your disconnected tag number (on your disconnection notice from step one).
• Have your CoV or CoC ready for the contractor when they arrive at your property to reconnect you.