Off-grid solutions FAQs

No. You won’t have a retailer when your electricity is supplied by Base Power.

No. Powerco will manage this process with your retailer.

Powerco will supply electricity through the Base Power equipment that it will own and maintain.

Powerco will provide you with generation, storage and management services for the Base Power equipment on your property.

Powerco will send you an invoice with details of how to pay.

You’ll pay a maintenance fee to Powerco.

You will need to purchase the diesel and arrange for the unit to be refuelled. Our Powerco representative will explain the options for refuelling.

There may be associated costs; please contact the us to learn more.

Powerco cannot promise this for any customer. However, we have selected you to receive your supply by Base Power to provide you with a better quality of supply than you had before.

Powerco will inform you which assets are ours and which are yours.

Nothing for the first six months. Our Base Power representative will discuss the next steps with you.

You will own and maintain your line. Learn more about service lines.

Yes. You’ll still have a low-voltage service line to your property/building.

Powerco will own and maintain it.

Yes. Powerco needs you to ensure our Base Power equipment isn’t moved, tampered with or interfered with, except by our approved contractor.

Yes. Powerco’s approved contractor will get in touch for any planned maintenance.

Please discuss this with our Powerco representative.

You can contact our Powerco representative. Base Power equipment is Powerco-owned and we need to approve any alterations or changes to your installation.

Call 0508 227 376. Our contractor will respond to your call and help you.

No. These units require a specialised contractor which Powerco will arrange.

Our Powerco representative will discuss the best location with you.