Before you start your electricity request

Every electricity connection is unique, here's what you need to know, and what to expect. 

 

Check that you're our customer

Check that you’re a Powerco customer.  If you’re not on our map, you may not be our customer. Please visit the ENA website to find your electricity distributor.  

 

Supporting links

Things you'll need to complete your request
Documents you'll need to complete your request
Connection steps
What qualifies for a new or modification request
Who does what
How to sign or reassign offers
Speak to one of the team

Connection steps 

Step 1 - Enquire and discuss 

Get in touch with us to understand the connection process and begin your connection journey. We'll let you know what you need and how the process will work. You may also need to talk to your electrician to help gather the information you need.  
 

Step 2 - Apply and explore 

Submit your connection request using Powerco Connect. We'll review your application and let you know the pathway. 
 

Step 3 - Design and approve  

Simple and complex only 
If your connection requires network design and build, we'll provide you with one quote tailored to your connection needs. See pricing schedule for details.  
 

Step 4 - Deliver and build 

Once the offer is accepted and paid, the job is scheduled and built.  
 

Step 5 - Connect and complete 

When construction is complete, the Customer Hub team manages the connection process. Our network connections team updates the registry and the job is closed. 

connection steps diagram

Who does what? 

You or your electrician can submit a request for an electricity connection or modification on behalf of a customer. Here are the terms we use as part of the application process.  
 
Applicant - the person submitting the application. 
Customer - property owner or person the connection is for.
Contractor - an approved organisation or individual that can carry out work on our network
Electrician - licensed person responsible for electrical work. 
Invoice payer - person or business paying any design or connection-related invoices/paying for the work. 
Electricity bill payer - person who will receive on-going electricity bills from their retailer. 

Powerco Connect - how to sign or reassign offers

View and sign an offer

Find out how to view and sign an offer when you are using Powerco Connect.

Reassign an offer

Find out how to reassign an offer when you are using Powerco Connect.

women talking in office

Need an estimate or connection advice?

Speak with one of our team about your project before submitting a formal request.

Book a call now
We are providing indicative information only and our response is necessarily high level and based on assumptions. It is provided for general information purposes, and it should not be relied on without verification. It may not be accurate or complete and is likely to change. Refer to our application process (Powerco Connect) for your work.