Every electricity connection is unique, here’s what you need to know, and what to expect.
There’s a lot to a new power connection – see who does what.
Check that you’re a Powerco customer. If you’re not on our map, you may not be our customer. Please visit the ENA website to find your electricity distributor.
Things you’ll need to complete your request
As you complete your request, you’ll need:
- Property details – where do you need the work to be done?
- Electrician details – talk to your electrician about what you need.
- Electricity supply requirements – how many phases and amps will be needed? Does any equipment on site have a motor?
- Invoice payer details – who will pay for this work? This could be you or your agent (eg an electrician).
- Electricity retailer – the business who sends the power bill?
- Electricity bill payer details – who will pay the power bill?
Documents you'll need to complete your request
As part of the application process, you'll be asked to supply one of the following that clearly identifies the property address and the physical location of any buildings or structures to be connected. See examples of accepted documents here.
- Site plan/diagram
- Building plan
- Council map
- Marked up Google map
For Installation Control Point (ICP) requests, please ensure that the proposed connection point to the property is clearly indicated on the above document.
For multiple or additional connections on the same address, clearly indicate the individual ICPs.
Subdivision or development
If you’re connecting multiple lots, please ensure the plan/diagram clearly outlines number of lots, and any staging information.
For connection modifications
Site plan/diagram showing the modifications where required e.g. where the supply point or meter will move to, or the route of new cables.
To avoid delays, you'll need to have your site prepared, our contractors need:
- Clear/safe vehicle access.
- No dogs or obstructions.
- Someone available to provide access if needed.
Any additional site preparation instructions will be specified on the offer if required.
Supplier process
If you need us to provide information to become a supplier for your organisation, please email our Accounts Receivable team and let them know what details you require.
Connection steps
Step 1 - Enquire and discuss
Get in touch with us to understand the connection process and begin your connection journey. We'll let you know what you need and how the process will work. You may also need to talk to your electrician to help gather the information you need.
Step 2 - Apply and explore
Submit your connection request using Powerco Connect. We'll review your application and let you know the pathway.
Step 3 - Design and approve
Simple and complex only
If your connection requires network design and build, we'll provide you with one quote tailored to your connection needs. See pricing schedule for details.
Step 4 - Deliver and build
Once the offer is accepted and paid, the job is scheduled and built.
Step 5 - Connect and complete
When construction is complete, the Customer Hub team manages the connection process. Our network connections team updates the registry and the job is closed.
What qualifies for a new or modification request
New connection
Request a new temporary or permanent connection on residential, commercial or industrial premises including:
- New individual connection
- Builder's Temporary Supply (BTS)
- New subdivision connection
Connection modification
Request a change to an existing connection on residential, commercial or industrial premises including:
- Change a Builder's Temporary Supply (BTS) to a permanent connection
- Pillar relocation
- Convert service cable from overhead to underground
- Load group change
- Increase or decrease the capacity of the existing supply (one-phase to three-phase or vice versa)
- Permanent disconnection of the existing power supply
- Create a separate ICP for the same property/split
- Amalgamate multiple ICPs into one
- Decommissions
Who does what?
Electricians or contractors can submit a request for an electricity connection or modification on behalf of a customer. Here are the terms we use as part of the application process.
Applicant - the person submitting the application.
Customer - property owner or person the connection is for.
Electrician - licensed person responsible for electrical work.
Invoice payer - person or business paying any design or connection-related invoices/paying for the work.
Electricity bill payer - person who will receive on-going electricity bills from their retailer.